I believe that there are customers who encounter such problems, but not most of them can easily find channels for appeals and applications.
So, when you encounter this kind of situation, how do you find the entrance to get the most direct help? Here we provide you with suggestions, hoping to help you solve the above confusion.
When you encounter problems or doubts after purchasing products under our brand, the first thing you should do is to find the source of purchase, which we also call dealers here (of course, there are individual stores that sell our products, which are not our official authorized dealers. ), if the dealer can provide professional services under the rules of the platform and the constraints of our brand, then in general, it is our dealer, and you can put forward your ideas to them under the premise of following the rules, you should effective responses can be obtained.
If it is not our authorized dealer, you may get some strange suggestions, which is one of the reasons why we have been eagerly hoping that sales stores outside the authorized system can gather with us.
If you can't solve it (provided that it can't be solved under the rules, if it exceeds the requirements of the rules, we can't respond to excessive requests.), please explain the situation. The thing to pay attention to here is that you need to provide your purchase tracking number, we will inquire about your information from the authorized dealer to check whether we have purchased our products from our authorized dealer, and we will report the situation to the dealer again to speed up the processing progress. Remember, this is very important!
Of course, there are also some other dealers who want to join us, please send an email to inquire about authorization, I believe you will get more technical support and other cooperation guarantees.
In addition, when consulting customers, please explain the whole story clearly, and don’t just ask for it when you are excited (for example, if you want to return or exchange, but just ask for a refund, but you can’t show the purchase certificate to prove that you bought our product, we will regard it as cheating Behavior.), this will not be of much help to your pre-sales and after-sales. Since we have to face many customers or dealers who come to consult, it is impossible to explain the meaningless dialogue. In this regard, I hope The majority of customers can gain understanding.
If you don't know the one-schiller policy for basic product sales, you can refer to the various policy descriptions on this site.
thank you all!