Improving Customer Support Productivity: Simplifying Product Compatibility Inquiry

introduce:
Recently, we experienced a spike in customer inquiries regarding model compatibility issues. While we understand the importance of providing comprehensive assistance, it is critical to address phenomena that have become major challenges. At present, our policy does not directly provide reverse consulting services, and learn about compatible models through products. However, we can help you find the right product by using your vehicle information and recommending suitable options. This approach allows us to efficiently allocate our resources and ensure timely service to all clients seeking advice.

Manage Reverse Consulting:
Performing reverse inquiries increases the workload of our service team and may prevent us from assisting other customers who require urgent support. In order to optimize our service channels and enhance the purchasing experience of individual buyers, we encourage customers who obtain our products from other sources and seek sales authorization to contact us directly by email. Our dedicated Key Account Managers are on hand to handle such requests, avoiding any disruption to our public consultation services. Thank you very much for your understanding and support on this matter.

in conclusion:
As a customer-oriented company, we constantly strive to improve the quality of our services while maintaining efficient operations. In response to the recent surge in compatibility inquiries, we have adopted a policy that allows us to provide fast and efficient support to all of our customers. By leveraging your vehicle information, we can help you find the most suitable product options and ensure a seamless buying experience. For customers who obtain our products from external sources and wish to become authorized resellers, we encourage direct communication via email with our dedicated Key Account Manager. We appreciate your understanding and cooperation in complying with these guidelines as we work to improve our service capabilities and serve you better.