We regret to inform you about a recent delay affecting our shipping services in the United States. Due to an update from the third-party technology company, CrowdStrike, there has been a global technical disruption impacting logistics. Although pickup and delivery are still being carried out across all regions in the U.S., there may still be some delays in deliveries.
Details of the Delay
• Affected Warehouse: All U.S. Warehouses
• Affected Orders: Orders placed after July 18, 2024 (local time)
Impact on Delivery Times
Customers should anticipate an additional delay of 1-2 business days for their orders to be processed and delivered. We understand the inconvenience this may cause and sincerely apologize for any disruptions.
Mitigating the Impact
In response to this situation, we have activated our emergency plans to ensure that all shipments reach their final destinations as swiftly as possible. Our team is working around the clock to minimize the impact and expedite the resolution of this issue.
Commitment to Our Customers
We are committed to providing the best possible service and are doing everything within our power to mitigate the effects of this delay. We appreciate your patience and understanding during this time.
Stay Updated
For the latest updates on this situation, please keep an eye on our website and social media channels. We will provide continuous updates as more information becomes available.
We deeply regret any inconvenience this may have caused and thank you for your continued support.
If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service team. We are here to help and will do our utmost to assist you during this time.
Thank you for your understanding and cooperation.
By providing clear and concise information, this blog post aims to keep your customers informed about the situation and reassure them that steps are being taken to address the delays.
